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Go to the shopWe Stand Behind The Quality Of Our Products And Service.
Our deliveries are carefully packaged and inspected before leaving our warehouse. General Items Most orders are processed within 1 – 2 business days. Orders are not shipped or delivered on weekends or public holidays. We always try to have items available online in-stock, availability is displayed on the item page. In the unlikely event that an item is purchased via our web-store but is not in stock, we will call you immediately to arrange full refund or discuss lead time on the item.
Shipping rates & delivery estimates
Freight charges for all orders under $80.00 is a flat fee $10.00 excluding Rural.
Orders should arrive 1-3 working days after dispatch. Please allow an extra 1-3 days for rural delivery. Also it may take a few extra working days around public holidays especially during the Christmas period.
If your order has not arrived in the specified time frame please contact us.
Large commercial equipment will incur a delivery fee. If you would like to discuss delivery options for large equipment, feel free to email us or give us a call on 027 484 7817.
Shipment to P.O. boxes
Our carriers cannot deliver to Post Office boxes, as a result we require a physical delivery address.
Damages
Espresso Merchants is not liable for any products damaged or lost items during shipping, but will liaise with the courier company to rectify damages. If your package arrives damaged please note this damage when signing.
You cannot claim for damaged goods if a package has been signed for in good order. Please save all packaging materials and damaged goods before filing a claim. We recommend that you take photos of the damage and packaging as this will record the time and date and also evidence of the damage.
